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- TREATS FAQ
- Shipping & Returns
- PAYMENT INFORMATION
- WHOLESALE & WHERE TO BUY
TREATS FAQ
No! Our Baked Treats are made with human-grade wholefood ingredients and all herbs listed grow right here in our garden. We never use chemical sprays on our herbs and nurture them with nothing but water!
Our Single Protein Dehydrated treats are made by us to ensure no glycerin, soy, salt or any nasties are added during the process. We only use human-grade Australian meats, with the exception of our fish products that are sometimes sourced from New Zealand (see product description).
From our Single Protein Dehydrated to our Baked Cookies, we ensure only the best ingredients go into all of our treats - we know your dog's health matters to you which means it matters to us!
That all depends on how long your pup allows!
Our treats will last up to 18 months at room temperature and up to 2 years in the fridge, provided you keep them in an airtight container in a cool dry place. If you are looking to get a larger amount, they freeze really well and come back just as crispy when defrosted. We recommend freezing them if you plan on keeping them for long periods of time.
Shipping & Returns
We aim to pack your order within 2 business days. Once we have shipped your order, we will send you an email notification that contains your the tracking number and an estimated delivery time frame.
During peak periods, please allow up to 2 additional days for processing. If this is the case, we will add a banner to the top of our website to let know you.
Orders placed with pre-order products will be shipped on the date of the product availability.
Once your order has shipped, you will receive an email notification with the tracking number and an estimated delivery date.
We are more than happy to add to an existing order as long as it has not yet shipped. Please get in touch with us as soon as possible via email hello@plutoandallytreatery.com.au and let us know what you'd like to add.
We want you and your pup to LOVE our treats which is why we use high quality human-grade ingredients. If you are not happy with your purchase, please get in touch with us to arrange options.
Please note, we are unable to accept refunds on sale and clearance items.
PAYMENT INFORMATION
WHOLESALE & WHERE TO BUY
You can visit our online shop or find us at various event and markets around South East Queensland and Northern New South Wales.
The Treatery treats are available in dog friendly cafes, pet supply shops, grooming salons, doggie daycares and vets on the Gold Coast, Brisbane, Sunshine Coast, North Queensland, Northern NSW and Greater Sydney.
Be sure to check back regularly as we are often adding new stockists. You can see our stockist map here.
Yes we do! We provide natural healthy treats which are handmade using only human grade ingredients so you know exactly what your customers are getting. We can provide further details about our branded products or work with you to create the perfect treats for your business, whether it is a local cafe, veterinary clinic, daycare, retail store or grooming salon. We would love the opportunity to feature our treats within your space.
If you would like to enquire about stocking our products in your retail space, please complete our Wholesale Enquiry form and we will be in contact within 2 business days to provide you with further information.